1. Your proposal to settle the claim is satisfactory. We’ll take it.

贵方解决索赔的建议令人满意，我方予以接受。

2. It seems we shall not be held liable for the shortage.

我方似乎不应对短缺负责。

3. I’m sorry to hear that. I think after we make an investigation of the matter, we’ll consider the allowance. Is it OK?

很遗憾听到这件事。待我方调查此事后，再考虑赔偿。这样行吗？

4. I’ll try to find out why the shirts we sent you are of a smaller size and inform you of the result as soon as possible.

我会查清楚为什么发给贵方的衬衫会小一号，并尽快告知结果。

5. As your regular customer, we are entitled to some of preferential treatment from you.

作为老客户，我方有资格享受一些优惠待遇。