— 商务英语 —

商务谈判

Rules for Brainstorming

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The Connect Model and the Requirements for Building a Relationship

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Roles Commonly Played by Members of a Group

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What Dynamics Can Make a Multiparty Negotiation Effective? (2)

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What Dynamics Can Make a Multiparty Negotiation Effective? (1)

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Repairing a Relationship

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JetBlue Apologizes

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The Impact of Apologies on Trust Repair

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The Role of Trust in Negotiation

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Conflict Resolution in Intense Complex Relationships

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Dealing with Others Who Have More Power

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Power Relationships in Salary Negotiation

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The Power of Information in a Car – Buying Negotiation

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Sources of Power – How People Acquire Power

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Interests, Rights, and Power in Negotiation

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Special Communication Considerations at the Close of Negotiations

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Role Reversal

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How to Improve Communication in Negotiation (2)

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How to Improve Communication in Negotiation (1)

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10 Rules for Virtual Negotiation

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How People Communicate in Negotiation (4)

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How People Communicate in Negotiation (3)

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How People Communicate in Negotiation (2)

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How People Communicate in Negotiation (1)

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Are All Threats Created Equal?

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Responding to Native Emotion

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Negative Emotions Generally Have Negative Consequences for Negotiations

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Positive Emotions Generally Have Positive Consequences for Negotiations

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Chinese Negotiation Frames

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Another Approach to Frames: Interests, Rights, and Power

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Types of Frames

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How Frames Work in Negotiation

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When Is It Legal to Lie?

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Is There Such a Thing as an “Honest Face”?

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Detecting Deception

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Planning the Process and Structuring the Context (2)

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Planning the Process and Structuring the Context (1)

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Redoing the Deal

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To Start High or Start Low?

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The Planning Process

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Presenting and Framing the Issues

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Investigative Negotiation

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An Example of an Umbrella Agreement

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Tactics to Communicate Firm Flexibility

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Typical Hardball Tactics (8)

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Typical Hardball Tactics (7)

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Typical Hardball Tactics (6)

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Typical Hardball Tactics (5)

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Typical Hardball Tactics (4)

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Typical Hardball Tactics (3)

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Typical Hardball Tactics (2)

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Typical Hardball Tactics (1)

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The Art of Win-Win Negotiations

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Characteristics of Integrative Negotiators

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12 Guidelines for Making Concessions

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The Power of the First Move

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Sources of Negotiation Information

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The Importance of Aligning Perceptions

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Perspective

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When the Urge to Win Overwhelms Rational Decision Making

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When You Shouldn’t Negotiate

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