Making a Complaint
发布时间:2018年03月16日
发布人:nanyuzi  

Making a Complaint

 

投诉

 

 

A: This is Modern Company, Tony speaking. How may I help you?

 

A现代公司,我是托尼。您需要什么帮助吗?

 

 

B: I’d like to make a complaint about a recent delivery.

 

B我想就近期的一次发货提出投诉。

 

 

A: Can I take your reference number, please?

 

A能告诉我您的发货号吗?

 

 

B: It’s W32 9A5.

 

B是W32 9A5。

 

 

A: And your name, please?

 

A请问您的姓名是?

 

 

B: This is Mia calling, from Imagination Media.

 

B我是想象传媒的米娅。

 

 

A: And what is the problem, Mia?

 

A有什么问题,米娅?

 

 

B: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken.

 

B今天我收到了为部门订购的灯泡,但几乎所有的灯泡都坏了。

 

 

A: I’m so sorry about that. If you let me know how many are broken, we can replace them for you immediately.

 

A非常抱歉。如果您能告诉我受损灯泡的数量,我们会立即为您更换。

 

 

B: Let’s see… That’s 75 light bulbs. To be honest, I find this quite unsatisfactory. If this happens again, I’m going to have to find another supplier.

 

B让我看看……有75个。老实说,我对这次供货很不满意。如果再次发生此类事情,我就得另找供货商了。

 

 

A: Again, my apologies. To show you our appreciation for your business, we’ll take 25% off your bill.

 

A我再次表示歉意。为表示我们对贵公司的感谢,我们将免除您25%的账单金额。

 

 

B: Thank you.

 

B谢谢。

 

 

A: You’re welcome.

 

A不用谢。