1. We accept the claim, but can you tell me how much you want us to compensate you for the loss?

我方同意理赔，贵方能否告知赔偿金额？

2. We will give your request for claims immediate attention.

我方会立刻处理贵方提出的索赔请求。

3. We will get this matter resolved as soon as possible and hope to compensate you for your loss to your satisfaction.

我方将尽快解决该问题，并赔偿损失，让贵方满意。

4. We’d like to express our sincere apologies for the poor quality of the products.

对货物的质量问题，我方向贵方表示诚挚的歉意。

5. We are very sorry for the trouble caused by this delay.

对货物迟运给贵方带来的麻烦，我方深感抱歉。